At Bear Tackle, we want you to be happy with your order. If something isn’t right, please contact us and we’ll do our best to put it right.
30-Day Returns
For eligible items, you may request a return within 30 days of receiving your order.
To be eligible for a change-of-mind return, products must be:
- Unworn and unused
- Unwashed
- In their original condition
- Free from stains, odours, damage or signs of wear
- Returned with any original packaging or tags where reasonably possible
Please contact us before sending anything back. Returns sent without prior approval may not be accepted.
Unless the product is faulty, damaged, incorrect or otherwise covered by your statutory rights, customers are responsible for the cost of returning the item.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible.
For the quickest resolution, we recommend contacting us within 7 days of delivery and providing:
- Your order number
- A brief description of the problem
- Clear photographs or video showing the issue
Once reviewed, we may offer a replacement, refund or another appropriate resolution.
Your statutory rights are not affected. Under UK consumer law, customers may have the right to reject faulty goods and receive a refund within the applicable legal timeframe.
Change of Mind
For most standard products purchased online, you also have statutory cancellation rights.
You normally have 14 days from receiving your goods to tell us that you wish to cancel, followed by a further period in which to return the goods. This statutory right is separate from our voluntary 30-day returns policy.
Where you are returning an eligible item simply because you have changed your mind, you will normally be responsible for the return postage cost.
Made-to-Order and Personalised Products
Some Bear Tackle products may be produced specifically after an order is placed.
Where an item is genuinely made to your specification, personalised, or otherwise falls within an exemption under applicable consumer law, the standard right to cancel for change of mind may not apply.
This does not affect your rights if the product is faulty, damaged, incorrectly produced or not as described.
For ordinary size or colour variants that are not genuinely personalised, we will assess return eligibility in accordance with applicable consumer law and this policy.
Non-Returnable Items
For hygiene, safety or other applicable reasons, certain products may not be eligible for change-of-mind returns once opened or used.
These may include items such as:
- Underwear
- Socks
- Swimwear
- Face coverings
- Other sealed hygiene-sensitive products once the seal has been broken
Personalised or custom-made goods may also be excluded where permitted by law.
Any exclusions will never remove your statutory rights where an item is faulty or incorrectly supplied.
Bait Liquids, Food and Consumable Products
For safety and hygiene reasons, opened or used bait liquids, food products and other consumables cannot normally be returned simply because you have changed your mind.
If a consumable product arrives damaged, leaking, defective or incorrect, please contact us with photographs and your order number so we can investigate.
Lost Orders
If you believe your parcel has been lost in transit, please contact us as soon as possible after the estimated delivery date.
We will investigate the shipment with the relevant delivery provider and, where the parcel is confirmed as lost, arrange an appropriate replacement or refund.
Refunds
Once an approved return has been received and inspected, we will confirm whether your refund has been accepted.
Approved refunds will normally be issued to the original payment method.
Please allow additional time for your bank, card provider or payment service to process the refund after it has been issued.
Where you exercise a statutory cancellation right, refunds will be handled within the timeframes required by applicable consumer law. Government guidance states that traders should generally refund within 14 days of receiving returned goods or receiving evidence that they have been sent back.
Exchanges
If you require a different size, colour or product, contact us before returning the original item.
Depending on the product and stock availability, we may arrange an exchange or ask you to return the item and place a new order.
Order Changes and Cancellations
We begin processing orders as quickly as possible.
If you need to change or cancel an order, please contact us immediately. We will try to help, but once an order has entered production or fulfilment, we may no longer be able to amend or cancel it.
This is particularly important for products that are manufactured or printed after your order is placed.
Return Address
Please do not send returns to the address shown on your original parcel unless we specifically instruct you to do so.
Depending on the product, the correct return location may vary.
Contact us first and we will provide the appropriate return instructions and address.
Contact Us
To request a return, report a problem or ask a question about an order, contact:
Bear Tackle Customer Support
[YOUR SUPPORT EMAIL]
Please include your order number whenever possible.
Your Statutory Rights
Nothing in this Returns & Refunds Policy limits or replaces your rights under applicable consumer law.
For UK customers, these include rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
One thing I’d not copy from the supplier policy is the idea that something accurately made to the ordered design becomes automatically non-returnable. For a normal Bear Tackle hoodie or tee chosen from standard size/colour options, you shouldn’t assume “made after ordering” alone removes UK cancellation rights; the exemption is aimed at goods genuinely made to the customer’s specification or clearly personalised.