Refund policy
Last updated: 24 August 2026
At Bear Tackle, we want you to be happy with your purchase. If something isn't right, please contact us and we'll do our best to resolve the issue quickly.
This policy applies to purchases made through beartackle.co.uk and is in addition to any statutory rights you may have under applicable consumer law.
1. 30-Day Returns
We offer a 30-day returns period on eligible products.
You have 30 days from receiving your order to request a return.
To be eligible for a return, the product must normally be:
- unused and unworn;
- in its original condition;
- free from damage, marks, odours or signs of use; and
- returned with any original packaging, labels or tags where applicable.
You will also need to provide your order number or other proof of purchase.
To request a return, contact:
Please do not return products without first contacting us.
2. Clothing Returns
Eligible unworn Bear Tackle clothing can be returned within the applicable return period.
We recommend checking the size guide on the relevant product page before ordering, as sizing may differ between garments.
Clothing must be returned unworn, unwashed and in a resaleable condition.
Some Bear Tackle clothing is produced and fulfilled by third-party print and fulfilment partners. We will provide the appropriate return instructions after your return request has been accepted.
Please do not send products directly to a manufacturing or fulfilment partner unless instructed to do so by Bear Tackle.
3. Bait Liquids
For hygiene, safety and product-integrity reasons, bait liquids should be returned unopened, unused and with their original seal/closure intact where applicable.
If a liquid has been opened or used, we may be unable to accept a voluntary return unless the product is faulty, damaged or otherwise covered by your statutory rights.
This does not affect your legal rights where a product is faulty, damaged, incorrectly supplied or not as described.
4. Faulty, Damaged or Incorrect Products
Please inspect your order when it arrives.
If an item is:
- damaged in transit;
- defective or faulty;
- materially different from its description; or
- not the product you ordered,
contact us as soon as possible at sales@beartackle.co.uk.
Please include your order number, a description of the issue and photographs of the product and packaging where appropriate.
We will assess the issue and arrange an appropriate remedy, which may include a replacement, repair or refund depending on the circumstances and your statutory rights.
5. Damaged or Leaking Liquids
If a bait liquid arrives damaged or has leaked during transit, please photograph:
- the affected bottle;
- the packaging;
- the shipping label where possible; and
- any visible leakage or damage.
Send these photographs along with your order number to sales@beartackle.co.uk.
Please do not dispose of the damaged product or packaging until we have responded unless keeping it would be unsafe.
6. Changing Your Mind
For eligible online purchases, UK consumers generally have statutory cancellation rights in addition to our voluntary 30-day returns policy.
Where the statutory cancellation period applies, you generally have 14 days after receiving the goods to notify us that you wish to cancel, followed by a further period in which to return the goods.
Our voluntary 30-day return period may provide additional time for eligible products, but it does not replace your statutory rights.
7. Made-to-Order Clothing
Some Bear Tackle clothing is printed or manufactured after an order is placed.
A product being described as made to order or print on demand does not automatically remove statutory cancellation rights.
However, products that are genuinely personalised or manufactured to a customer's individual specifications may be excluded from certain cancellation rights where permitted by law.
Any applicable restriction will be made clear before purchase.
8. Exchanges
If you would like a different size or product, please contact us.
Where an exchange is available, we will provide instructions.
Depending on the product and fulfilment method, it may be quicker to return the original item for a refund and place a new order.
9. Return Shipping Costs
Where a customer is returning an eligible product because they have changed their mind, the customer may be responsible for the cost of returning the item unless Bear Tackle agrees otherwise.
Where a product is faulty, damaged, incorrectly supplied or not as described, Bear Tackle will handle reasonable return costs where required by applicable consumer law.
Original delivery charges will be refunded where required by law.
10. Non-Returnable Items
Unless faulty or otherwise covered by statutory consumer rights, we may be unable to accept voluntary returns of:
- opened or used bait liquids;
- products showing signs of wear or use;
- washed clothing;
- products damaged after delivery through misuse;
- genuinely personalised or custom-made products; and
- items specifically identified as non-returnable where permitted by law.
This section does not limit your statutory rights relating to faulty, damaged or misdescribed goods.
11. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will normally be issued to the original payment method.
Please allow time for your bank, card provider or payment service to process the refund after it has been issued.
12. Refund Processing
We aim to process approved returns promptly.
Where statutory cancellation rights apply, refunds will be made within the timescales required by applicable consumer law.
We may be entitled to wait until the returned goods have been received, or until you provide evidence that they have been sent back, where permitted by law.
13. Order Cancellations
If you wish to cancel an order before it has been dispatched or entered production, contact us immediately at:
We will try to stop the order where possible.
However, because some products may enter automated production or fulfilment shortly after purchase, we cannot guarantee that an order can be stopped before dispatch.
This does not affect any statutory cancellation rights that subsequently apply.
14. International Customers
Customers outside the UK may have additional mandatory consumer rights under the laws applicable in their country.
Nothing in this policy is intended to exclude rights that cannot legally be excluded.
International customers should contact us before returning an item so that we can provide the appropriate return instructions.
15. Contact Us
To request a return, report a damaged product or ask about a refund, contact:
Bear Tackle
Email: sales@beartackle.co.uk
Website: beartackle.co.uk
Please include your order number when contacting us about an existing purchase.
Built for the pursuit. Made for the bank.